Fixed properly, or we make it right
Every paid repair over KSh 1,000 carries a warranty, and anything from our shop that arrives faulty or is not what we described can come back. Here is exactly how it works.
Repair warranty
If the same fault comes back within the warranty, we fix it again at no charge. The warranty is set by the repair price:
| Repair price | Warranty |
|---|---|
| Up to KSh 1,000 | No warranty |
| KSh 1,001 to 2,000 | 1 month |
| KSh 2,001 to 3,500 | 3 months |
| Over KSh 3,500 | 1 year |
| Replaced motherboard | 6 months (not dead chipsets or the CPU) |
What the repair warranty covers
- The same fault coming back. A different fault is a new repair, and you get a free estimate first as usual.
- It starts on the day you collect your machine or we send it back. The end date is printed on your receipt.
- Parts we fit, such as screens, batteries, RAM, SSDs and keyboards, carry the warranty we agree with you when you approve the repair. It is written on your receipt.
- A replaced motherboard has a 6-month warranty. It does not cover dead chipsets or the CPU.
- Repairs of KSh 1,000 or less, and machines we could not fix, have no warranty.
Not covered
- New damage after you collect the machine, such as a fall, a spill or a cracked screen.
- A machine that someone else has opened or repaired after us.
- Software problems, viruses and forgotten passwords.
How to claim a repair warranty
WhatsApp us
Send your ticket number to 0727 898 954, or tap Claim warranty on your receipt. Tell us what the machine is doing.
Bring or send it
Drop it at Denkell 2 in Juja, or send it the same way as before. We agree any delivery cost on WhatsApp before you send it.
We check it
If it is the same fault, we fix it again at no charge. If it is a different fault, you get a free estimate and nothing is fixed without your OK.
Warranty on laptops we sell
The importers give no warranty on the laptops we sell, so we cover them ourselves: every laptop from our shop has a 6-month shop warranty from the day you receive it.
Covered for 6 months
- A corrupted BIOS.
- A short on the motherboard.
Not covered
- The SSD, RAM, battery, keyboard, screen and speakers.
- Dead chipsets or the processor (CPU).
To claim, WhatsApp us your order number and tell us what the laptop is doing. If it is covered, we fix it at no charge.
Returns on shop items
Parts, laptops and tools from our shop.
Faulty or not as described
Tell us on WhatsApp within 7 days of receiving it. We check it, then replace it or refund you.
Wrong item
If we sent the wrong item, we swap it and pay the delivery both ways.
Used and Ex-UK items
They are sold in the condition shown on the listing. If yours is not as described, it can come back like any other item.
Product warranty
Many items show their own warranty on the product. It covers the item after the first 7 days.
Changed your mind?
Unused items in their original packing can come back within 7 days. You pay the delivery.
Tools from abroad
They are imported to order, so we cannot take them back if you change your mind. Faulty on arrival is covered as above.
BIOS files
You pay only when the file is ready. If our file does not work on your board, tell us within 7 days and we fix the file again or refund you.
Refunds
We refund by M-Pesa to the number that paid, within 3 days of receiving and checking the item.
What we cannot take back
- Chips and parts that have been soldered, fitted the wrong way or burnt during fitting.
- Items damaged after delivery.
These terms add to your rights under the Consumer Protection Act, 2012. They do not take any of them away.