Computer and laptop repair in Nairobi: pickup, cost and how long it takes

Looking for computer repair or laptop repair in Nairobi? Our workshop, Zebulun Workshop, is at Denkell 2 in Juja, near JKUAT on Thika Road, about 30 minutes from Roysambu and Kasarani outside rush hour. Most of our Nairobi customers never come to the workshop at all: a rider picks up the machine, we fix it, and it comes back to the same door.
We repair at board level. That means we don't swap a whole motherboard when one small part has failed. We find the shorted capacitor, burnt chip or damaged port, replace it, and your laptop works again with your files still on it.
## How laptop repair works for Nairobi customers
1. Book online on our booking page, or send a WhatsApp message to 0727 898 954. You get a ticket number straight away.

1. Choose how it reaches us.
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3. Bolt rider pickup for most of Nairobi along Thika Road, Kasarani, Roysambu, Zimmerman, Garden City, Pangani and the CBD. Your ticket page shows the fare estimate before you confirm.
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5. G4S, Posta or a bus parcel from any estate or town. Write your ticket number on the parcel.
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7. Drop it off at Denkell 2, Juja, Monday to Saturday, 08:00 to 22:30.

1. We find the fault. It usually takes 24 to 48 hours once the machine arrives.

1. You approve the estimate on WhatsApp. The estimate is free, and nothing is fixed without your OK.

1. We repair it and send you a video of it working before you pay, then it comes back the same way it came.
2. See all pickup options on our laptop repair for Nairobi page.
3. ## What we repair
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5. No power. It won't turn on, or it dies after a few seconds. See laptop not turning on.
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7. No display or a broken screen. See laptop no display and laptop screen replacement.
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9. Charging faults. It won't charge, the light blinks, or the port is loose or burnt. See laptop not charging.
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11. Overheating and loud fans. See laptop overheating.
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13. Keyboards and hinges. See keyboard replacement and hinge repair.
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15. BIOS lock or a machine that never starts up. See BIOS chip reprogramming.
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17. Liquid damage. Switch it off and send it quickly. See liquid damage repair.
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19. Lost files. See data recovery.
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21. Desktop computers. Desktop boards and power faults are repaired the same way.
22. ## What laptop repair in Nairobi costs
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24. Repairs start from KSh 1,000.
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26. BIOS chip reprogramming starts from KSh 2,000.
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28. A repair never costs more than 20% of what your machine is worth. If it would, we tell you honestly before any work starts.
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30. Repairs come with a warranty of up to one year if the same fault comes back.
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32. Pay by M-Pesa when the repair is done.
33. More on our prices page.
34. ## Why repair it instead of buying new
35. A new laptop in Nairobi costs tens of thousands of shillings. A board-level repair usually costs a small part of that, because we replace only the part that failed. You keep the machine you know, with your files, programs and settings exactly where you left them. And if the repair isn't worth it, for example because the machine is very old or several parts have failed at once, we tell you plainly so you can decide before you spend anything.
36. ## Before you send it
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38. Back up your files if the machine still starts.
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40. Don't keep switching it on if it got wet or smells burnt.
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42. Pack it in a box or a padded bag, and send the charger only if you think the fault is with charging.
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44. Tell us what happened just before it failed, like a blackout, a fall, a spill or an update. It helps us find the fault faster.
45. Not sure if it's worth fixing? Try the free checks on our self help page first, or tell us about your machine and we'll give you an honest answer.